Customer Service / Infrastructure
IT Infrastructure and Managed Services
The success of a company largely depends on the availability and security of
its server platform and workstations. At InterGrupo we have the capacity to make
this vision a reality.
We complement your strategy for planning, deployment, consolidation,
migration and support for server and desktop operating systems, enterprise email
platforms, centralized management systems and strategies for securing Microsoft
platforms.
InterGrupo’s vision is that infrastructure services are a part of a process
of business capabilities enablement through IT platform solutions.
The main services we offer are:
Strategic Planning in IT Infrastructure
- Infrastructure Optimization Model
- Platform Maturity Assessment
- Operations Assessment
- Security Assessment
- Platform capacity planning versus the business needs and strategic
objectives
Network Operating System Solutions
- Network Services based on Windows Server®
- Identity and Directory Services based on Active Directory®
- High Availability Clustering Solutions
- Virtualization and Server Consolidation
- Server Tuning
- Operating Systems for Business Applications
Security and Planning
- Risk Management Planning
- Threat Models
- Operations Models (MOF)
Security – Threat Assessments
- Penetration Assessments (Ethical Hacking)
- Vulnerability Evaluations
Security - Solutions
- Peripheral Security (Firewalls, VPN, Remote Access)
- Quarantine Solutions
- Server Hardening
- Network Data Encryption (IPSEC)
- Information Confidentiality (Rights Management)
- Security Patch Updates System
- Antivirus, Anti Spam and Antimalware solutions
- Strong Autentication Systems
- Digital Certificate Infrastructure
- Identity Lifecycle Management (Single Sign On, Metadirectories, Access,
Authorization, etc.)
Security – Audits, Control and Compliance
- Configuration and Change Management Solutions
- Compliance Solutions (SOX)
- Active Monitoring Solutions
- Management Reporting Solutions
- Log analysis solutions and forensics
Messaging and Collaboration
- Electronic Messaging Systems (Microsoft Exchange)
- Instant Messaging Systems (Live Communications Server)
- Infrastructure for Portals (Share Point )
- Infrastructure for the centralized management of projects (Project Server)
Unified Communications
- Voice Solutions VoIP – Nortel
- Integration of Voice and Messaging solutions (Innovative Communications
Alliance – Nortel – Microsoft)
- Mobile device access solutions
Monitoring and Infrastructure Management
- PC Management Solutions (Systems Center Configuration Manager)
- Inventory
- Software Distribution
- Massive Implementations
- Monitoring Solutions and Task Automation (Systems Center – Operations
Manager)
- Help Desk Solutions (Service Desk)
- Policy Management (Active Directory® )
Managed Services
- Onsite Infrastructure Operation under ITIL/MOF Methodologies
- Onsite IT platforms monitoring
- Remote monitoring 7x24x365 of IT platforms
- Service Desk
- Software Inventory Management
- Microsoft Platforms Security Administration
- Microsoft Support Contracts
- Messaging and Collaboration Systems Hosting
- Implementation of Operations Models based on ITIL
- IT Capacity Planning
- Datacenter Administration.
We offer these solutions with consent provided by Microsoft and acting as a
Gold Certified in the categories
Advanced Infrastructure Solutions,
Networking Solutions and Security Solutions.